Cancellation policy

This Purchase Options Cancellation Policy applies to all recurring subscription purchases of our fresh CSA boxes. By purchasing a subscription, you agree to the following terms.

Subscription Renewals and Payments

When you purchase a CSA box subscription, you authorize us to charge your selected payment method automatically according to the delivery frequency and price displayed at checkout.

Your subscription will continue to renew automatically unless you pause or cancel it in accordance with this policy.

Cancellations and Changes

You may manage, pause, skip, or cancel your subscription through your customer account.

Because our CSA boxes contain fresh, perishable gourmet mushrooms and are harvested and packed specifically for our customers, we require advance notice for cancellations or changes.

Any cancellation, skip, or change must be made at least 48 hours before your scheduled delivery or pickup date.

Requests made after this deadline may not take effect until the following scheduled delivery.

Orders Already Harvested or Prepared

Once your CSA box has been harvested, packed, or prepared for delivery or pickup, the order cannot be canceled or refunded.

Fresh mushrooms and other perishable products are prepared specifically for each delivery, and we are unable to accept returns of products that have already been harvested or packed.

Quality Concerns

We take great pride in providing fresh, high-quality gourmet mushrooms.

If your CSA box arrives in poor condition, please contact us on the day your order arrives and provide clear photographs of the product and packaging.

We will review your request and, when appropriate, may offer a replacement, store credit, or refund at our discretion based on the condition of the product.

Refunds or replacements for quality concerns require photographic documentation submitted on the day of delivery or pickup.

Missed Pickups or Incorrect Addresses

Customers are responsible for providing accurate delivery and contact information and for picking up their CSA box during the designated pickup period.

We cannot guarantee refunds or replacements for orders that cannot be delivered because of an incorrect address or unavailable recipient, or for CSA boxes that are not picked up during the designated pickup time.

Failed Payments

If a recurring payment cannot be processed, we may attempt to process the payment again. If payment cannot be successfully collected, your subscription may be paused or canceled.