1. Freshness Guarantee & Refund Policy

Our Freshness Guarantee

We take great care in harvesting, packing, and handling our mushrooms so they arrive fresh and ready to enjoy.

Because mushrooms are a fresh, perishable product, please inspect your CSA box as soon as you receive it.

If your mushrooms arrive and appear to be spoiled, damaged, or otherwise not in acceptable condition, please contact us on the day your box arrives and send us a clear photo of the mushrooms.

We will review the photos and, when appropriate, will offer a replacement, farm credit, or refund.

Same-Day Notification Required

Any quality or freshness concerns must be reported on the day of delivery or pickup.

A photo is required so that we can see the condition of the mushrooms and determine the best way to make things right.

Because our products are perishable, we cannot accept freshness or quality claims made after the day the box was received.

When We Cannot Offer a Refund

We do not offer refunds or returns for:

• Change of mind

• Personal taste preferences

• Mushrooms that were not used or properly stored after pickup or delivery

• Mushrooms that deteriorated after being kept for several days

• Failure to refrigerate or properly store mushrooms

• Claims made after the day of pickup or delivery

• Missed CSA pickups

• Failure to retrieve a delivery promptly

• Incorrect pickup or delivery information provided by the customer

We want to be fair to our customers while also protecting the farm from losses associated with perishable products.

Damaged Deliveries

If your box arrives damaged, please photograph the box and its contents and contact us the same day.

We will review the situation and determine the appropriate resolution.

2. CSA Pickup Policy

Pickup

CSA boxes must be picked up during the designated pickup time and location provided at the time of purchase.

Please make every effort to pick up your box during the scheduled window.

Because our mushrooms are perishable, we cannot guarantee their quality if a box is left unclaimed for an extended period of time.

Missed Pickup

If you are unable to pick up your box, please contact us as soon as possible.

A missed pickup does not automatically qualify for a refund or replacement.

Depending on the circumstances, we may be able to arrange an alternative pickup, but this is not guaranteed.

Once your scheduled pickup time has passed, the responsibility for the box transfers to the customer.

CSA Boxes Cannot Be Returned

Because CSA boxes contain fresh, perishable products, boxes cannot be returned after pickup or delivery.

3. Product & Storage Policy

Our mushrooms are harvested fresh and should be refrigerated promptly after pickup or delivery.

For the best quality, please follow the storage instructions provided with your CSA box.

Fresh mushrooms are living, perishable products. Their appearance and texture can naturally change over time.

We recommend using your mushrooms as soon as reasonably possible after receiving them.

Customers are responsible for properly storing their mushrooms after pickup or delivery.

4. Payment Policy

Payment is due according to the terms shown at checkout or provided with your CSA membership.

For recurring CSA memberships, your payment method may be charged according to the subscription schedule selected at checkout.

If a payment fails, we may contact you to update your payment information.

An unpaid membership may be paused or cancelled until payment is received.

5. Customer Responsibility

Customers are responsible for:

• Providing accurate contact information

• Picking up their CSA box during the designated pickup window

• Promptly retrieving delivered boxes

• Properly refrigerating and storing mushrooms

• Inspecting mushrooms on the day they are received

• Contacting the farm immediately if there is a quality concern

• Providing photographs when requesting a freshness-related refund or replacement

6. Farm-to-Customer Communication

We may occasionally need to contact CSA members about changes involving their box, pickup location, delivery, or other farm-related circumstances.

Please make sure the email address and phone number associated with your order are current.

We may also communicate important CSA updates through email, text, or other communication methods provided during signup.

7. Questions or Concerns

We want you to have a great experience with our farm.

If something doesn't seem right with your CSA box, please contact us as soon as possible and on the day you receive your box whenever possible.

We would much rather hear from you and have an opportunity to make things right than have you be unhappy with your experience.

Thank you for supporting our farm and enjoying locally grown gourmet mushrooms!